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Questions on Windows 7?
Find your answers here: |
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1. |
When will the
actual product be available?
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2. |
Will Windows 7
work on my PC?
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3. |
What happens if
I pre-order and Windows 7 doesn’t work on my
PC?
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4. |
I am running
Windows XP, can I upgrade to Windows 7?
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5. |
What is the
Windows 7 Upgrade Option program?
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6. |
What are the
“equivalent” Windows 7 products for Windows
Vista?
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7. |
How can I tell
if the PC or software program qualifies for
the offer?
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8. |
I bought a new
PC with Windows Vista Home Premium in July
2009. Why don’t I qualify for the Windows 7
Upgrade Option offer?
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9. |
How do I place
an order for the Windows 7 upgrade once I
have made a qualifying purchase?
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10. |
What do I need
to do to get my Windows 7 upgrade?
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11. |
When should I
place my order?
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12. |
Will the
upgrade cost anything extra?
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13. |
How long is the
Windows 7 Upgrade Option available?
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14. |
When will I
receive my Windows 7 upgrade product once I
have placed my order?
view answer
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15. |
I bought a
qualifying Windows Vista Business-based PC
but I used downgrade rights to install
Windows XP Professional. Do I still qualify
for the upgrade?
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16. |
The upgrade
media is only available on optical DVD.
What do I do if I don’t have a compatible
DVD drive?
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17. |
If I purchased
a qualifying Windows Vista product in one
language version, can I get a different
language version for the upgrade? For
example, if my PC came with a French version
of Windows Vista Home Premium can I get the
upgrade as Spanish Windows 7 Home Premium?
view answer |
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18. |
I received my
DVD and tried to install Windows 7 but can’t
perform the upgrade. Who should I contact
for support?
view answer |
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1. |
When will the actual product be available? |
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Windows 7 is scheduled to be released three
years following the general availability of
Windows Vista |
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2. |
Will Windows 7 work on my PC? |
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Windows® 7 System Requirements
- 1GHz or
faster 32-bit (x86) or 64-bit (x64)
processor
- 1GB RAM
(32-bit) / 2GB RAM (64-bit)
- 16GB
available disk space (32-bit) / 20 GB
(64-bit)
-
DirectX® 9 graphics device with WDDM 1.0
or higher driver
Additional Requirements to use Certain
Features:
- Internet
Access (fees may apply)
- Depending on
resolution video playback may require
additional memory and advanced graphics
hardware
- For some
Windows® Media Center functionality a TV
tuner and additional hardware may be
required
- Windows Touch
and Windows Tablet require specific
hardware
- HomeGroup
requires a network and PCs with Windows
7
- DVD/CD
authoring requires a compatible optical
drive
- BitLocker™
requires TPM1.2; BitLocker To Go™
requires a USB Flash Drive
- Music and
sound require audio output
- Windows XP
Mode requires:
- Additional
1GB of RAM
- Additional
15GB of available disk space
-
Processor capable of hardware
virtualization, with Intel-VT or AMD-V
turned on Product functionality and
graphics may vary based on your system
configuration. Some features may require
advanced or additional hardware.
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3. |
What happens if I pre-order and Windows 7
from a store/vendor and it doesn’t work on
my PC? |
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Before
ordering, please check your PC to see if it
meets the system requirements above. If you
do have problems, please contact the people
you bought the software from, either your
retailer or MicrosoftStore.com, for specific
return terms and conditions.
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4. |
I am running Windows XP, can I upgrade to
Windows 7 |
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Microsoft
designed Windows 7 upgrade media for Windows
Vista. A customer with Windows XP can
purchase Windows 7 Upgrade media but must
back up their files, clean install and then
reinstall their applications.
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5. |
What is the Windows 7 Upgrade Option
program? |
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Specifically
designated PCs that are pre-installed with
Windows Vista Home Premium, Windows Vista
Business, or Windows Vista Ultimate may
qualify for an upgrade to the equivalent
Windows 7 product. Similarly, in some
markets, retail packaged Windows Vista
software products (sold separately from PCs)
may also qualify for an upgrade to the
equivalent Windows 7 product. The upgrades
will be provided to qualifying customers
when the Windows 7 product becomes available
in the market (also known as “Windows 7
General Availability”).
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6. |
What are the “equivalent” Windows 7 products
for Windows Vista? |
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Windows
Vista Home Premium -> Windows 7 Home Premium
Windows Vista
Business -> Windows 7 Professional
Windows Vista
Ultimate -> Windows 7 Ultimate
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7. |
How can I tell if the PC or software program
qualifies for the offer? |
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If you can’t
tell whether a PC or software program
qualifies based on the package or associated
marketing material, please consult your
retailer or PC manufacturer to see if it is
included in the program.
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8. |
I bought a new PC with Windows Vista Home
Premium in July 2009. Why don’t I qualify
for the Windows 7 Upgrade Option offer? |
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Participation
in the Windows 7 Upgrade Option is decided
by the retailers and PC manufacturers.
There are costs associated with implementing
the offers so they may opt out of the
program for certain models, particular,
timeframes or in specific markets. We
encourage customers to work with their
retailers and PC manufacturers to better
understand availability.
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9. |
How do I place an order for the Windows 7
upgrade once I have made a qualifying
purchase? |
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Exact
implementation details may vary by PC
manufacturer and retailer so please consult
the offer materials that came with your
purchase. back
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10. |
What do I need to do to get my Windows 7
upgrade? |
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First, look for
a coupon o form in the packaging that came
with your PC or software program or the
original sales receipt. If you can’t
information on how to get the upgrade,
please contact the PC manufacturer if you
purchased a qualifying PC or contact your
retailer if you purchased retail packaged
Windows Vista software. back
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11. |
When should I place my order? |
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You should find
information about deadlines on a coupon or
form included with your PC or software
program or the original sales receipt. If
you don’t find the coupon or order form,
please contact the PC manufacturer if you
purchased a qualifying PC or contact your
retailer if you purchased retail packaged
Windows Vista software. In many cases,
you’ll be able to order the upgrade right
after you buy your PC or software, even if
that’s before Windows 7 is available.
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12. |
Will the upgrade cost anything extra? |
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The upgrade
offers will vary by PC manufacturer and
retailer so please check with them for
details.
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13. |
How long is the Windows 7 Upgrade Option
available? |
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Exact dates may
vary by market, retailer or PC manufacturer,
but the program starts on June 26, 2009 and
will end no later than January 31, 2010.
The deadline for placing an order may also
vary by offer, but can be no later than
April 30, 2010.
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14. |
When will I receive my Windows 7 upgrade
product once I have placed my order? |
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Product
shipment times will vary by offer and
location, but the earliest you could expect
to receive your upgrade product would be
around the time of Windows 7 general
availability (GA). The GA date has not yet
been determined. Please contact your PC
manufacturer or retailer for more
information.
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15. |
I bought a qualifying Windows Vista
Business-based PC but I used downgrade
rights to install Windows XP Professional.
Do I still qualify for the upgrade? |
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Yes, a system
that was sold with a Windows Vista Business
Certificate of Authenticity (COA) and has
Windows XP Professional installed, and meets
all other program offer requirements can be
eligible for the Windows 7 Upgrade Option
offer. Please note that the Windows 7
upgrade media that will be provided was
designed for Windows Vista product
upgrades. If you are installing the Windows
7 upgrade on a PC currently running Windows
XP, you will need to back up your files, do
a clean install of the Windows 7 product,
and then reinstall your applications and
transfer your files in order to perform the
switch to Windows 7.
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16. |
The upgrade media is only available on
optical DVD. What do I do if I don’t have a
compatible DVD drive? |
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If you do not
have a compatible DVD drive available, we
suggest you rent, borrow, or buy one if you
want to do the installation yourself.
Alternatively, you can take your PC and DVD
to a service provider that has a DVD drive
available that can be used to do the
upgrade. Applicable charges may apply.
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17. |
If I purchased a qualifying Windows Vista
product in one language version, can I get a
different language version for the upgrade?
For example, if my PC came with a French
version of Windows Vista Home Premium can I
get the upgrade as Spanish Windows 7 Home
Premium? |
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The Windows 7
Upgrade Option program does not allow for
language switching. The language version of
the Windows Vista product that you ordered
will be the language version of the Windows
7 product you will receive.
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18. |
I received my DVD and tried to install
Windows 7 but can’t perform the upgrade.
Who should I contact for support? |
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If
your Windows 7 Upgrade Option offer came
with a Windows Vista-based PC, it is
supported by your PC manufacturer so please
contact that company for support. If you
purchased a retail packaged software product
(sold separately from a PC), then it is
supported by Microsoft. You may want to
contact your local retailer for support.
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